Why Rescue Roast® Orders Must Be Placed Online

At Rescue Roast®, every cup of coffee has a purpose.

We are proud to support rescue organisations through the sale of our products, which means that every purchase needs to be recorded accurately. Our online ordering system is specially designed to track each sale and ensure that the correct rescue organisation receives the financial benefit linked to that purchase.

For this reason, we are unfortunately unable to assist with walk-in purchases at our premises.

Customers are required to place their orders through our website and complete payment online, or via EFT if they select that payment option. Once the order has been prepared and is ready for collection, we send a notification to let the customer know that they may come and collect it.

This process is not intended to make ordering difficult or inconvenient. It exists to protect both the rescue organisations we support and our staff at the office.

We are unable to accept cash payments at our premises because keeping cash on site creates an unnecessary safety and security risk for our team.

We are also unable to accept card payments at the office. Card payment providers charge a percentage of each transaction, and those additional charges would reduce the funds available to the rescue organisations linked to the sale.

Our integrated online system connects purchases to the relevant rescue partners, records the sales generated on their behalf and helps us calculate the payments due to them. When a purchase is made outside the online system, we cannot track it correctly, which means that the rescue organisation could lose out on the support it should have received.

By ordering and paying online, you are helping us maintain a safe, transparent and accountable system where every qualifying purchase is recorded and every rescue organisation receives what is due to them.

How the collection process works

1. Place your order on the Rescue Roast® website.
2. Complete your payment online or via EFT if you selected that option.
3. We prepare your order.
4. You receive a notification when your order is ready.
5. You may then collect it from our premises during our collection hours.

Please do not travel to our premises before receiving your collection notification, as your order may not yet be ready.

We truly appreciate your understanding and cooperation. This simple online process allows us to continue doing what Rescue Roast® was created to do: provide exceptional coffee while generating meaningful support for rescue organisations.

Great Coffee. Greater Good.