Privacy policy

Last updated: August 8, 2026

Rescue Roast® operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Rescue Roast® is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or complete another transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Rescue Roast® processes personal information in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act, 2013 ("POPIA"), as well as other applicable privacy laws where relevant.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number and email address.
  • Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.
  • Communications with us including the information you include in communications with us, for example when sending a customer support inquiry.
  • Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From service providers, technology providers, marketing platforms or other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfil your orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges or other transactions, create and manage your account, arrange for shipping, facilitate returns and exchanges, enable you to post reviews, and create a customised shopping experience for you.
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  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and showing you advertisements for products or services on the Services or other websites, subject to applicable law and your communication preferences.
  • Security and Fraud Prevention. We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services.
  • Communicating with You. We use your personal information to provide customer support, respond to enquiries, provide effective services and maintain our business relationship with you.
  • Legal Reasons. We may use personal information to comply with applicable law or valid legal process, including requests from law enforcement or government agencies, to investigate or participate in litigation or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.
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How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy and applicable law.

For clarity, Rescue Roast® does not provide customers' personal information to participating animal welfare or rescue organisations merely because a purchase is associated with that organisation. Rescue partners do not receive customer payment information or personal information unless the customer has expressly consented to such disclosure or the disclosure is otherwise required or permitted by law.

Such disclosures may include:

  • With Shopify, vendors and other third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
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  • With business and marketing service providers where necessary to provide marketing services and advertising, subject to applicable law.
  • When you direct us, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group where applicable.
  • In connection with a business transaction such as a merger, acquisition, restructuring, sale of assets or insolvency process, or where necessary to comply with applicable legal obligations, enforce our Terms of Service or policies, or protect or defend the Services, our rights and the rights of our users or others.
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Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other service providers, which may be located in countries other than South Africa, where necessary to provide and improve the Services.

In addition, to help protect, grow and improve our business, we may use Shopify features that incorporate data and information obtained from interactions with our Store, other merchants and Shopify.

In certain circumstances, Shopify may be responsible for the processing of personal information for its own purposes, including responding to requests to exercise privacy rights in relation to data processed by Shopify.

To learn more about how Shopify uses personal information, please review Shopify's Consumer Privacy Policy and Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties.

If you follow links to websites not affiliated with or controlled by Rescue Roast®, you should review their privacy, security and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security practices of third-party websites, including the accuracy, completeness or reliability of information found on those websites.

Information you provide on public or semi-public platforms, including third-party social networking platforms, may be visible to other users of those platforms.

Our inclusion of a link does not, by itself, imply endorsement of the content, owners or operators of that platform unless expressly stated.

Children's Data

The Services are not intended for use by children who do not have the legal capacity to enter into transactions under applicable law.

We do not knowingly collect personal information from children where such collection would be unlawful.

If you are the parent or guardian of a child who has provided personal information to us without appropriate consent, you may contact us using the details below to request that the information be deleted, subject to applicable legal requirements.

Security and Retention of Your Information

We take reasonable technical and organisational measures to protect personal information in our possession or under our control.

However, no security system is completely secure or impenetrable, and we cannot guarantee absolute security.

We recommend that customers do not send sensitive or confidential information through insecure communication channels.

How long we retain personal information depends on factors including whether the information is required to maintain an account, provide Services, fulfil orders, comply with legal obligations, resolve disputes or enforce contractual rights.

Your Rights and Choices

Subject to POPIA and other applicable privacy laws, you may have rights relating to personal information held by Rescue Roast®.

These rights may include:

  • Right to Access. You may request access to personal information that we hold about you.
  • Right to Correction. You may request that inaccurate or incomplete personal information be corrected or updated.
  • Right to Deletion. You may request deletion of personal information where permitted by applicable law.
  • Right to Object. You may have the right to object to certain processing of your personal information, including certain forms of direct marketing.
  • Right to Withdraw Consent. Where processing is based on consent, you may withdraw that consent subject to applicable law.
  • Managing Communication Preferences. You may opt out of promotional emails by using the unsubscribe option provided in those communications. If you opt out of marketing communications, we may still send non-promotional communications relating to orders, accounts, security or customer service matters.

You may exercise applicable rights by contacting us using the contact details provided below.

We may need to verify your identity before processing a privacy request, where permitted or required by law.

Where applicable, you may authorise another person to submit a request on your behalf. We may require proof that the person has been properly authorised to act for you.

We will respond to valid requests within the time periods required by applicable law.

Complaints

If you have a complaint regarding how Rescue Roast® processes your personal information, please contact us using the details below so that we have an opportunity to address your concern.

You may also have the right to lodge a complaint with the Information Regulator of South Africa or another competent data protection authority where applicable.

International Transfers

Because Rescue Roast® uses international technology and e-commerce service providers, personal information may be transferred, stored or processed outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is undertaken in accordance with POPIA and other applicable data protection requirements.

International service providers may also apply additional safeguards or contractual mechanisms where required by the laws applicable to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, Services, legal obligations or regulatory requirements.

When we update this Privacy Policy, we will publish the revised version on our website and update the "Last updated" date where appropriate.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact:

RESCUE ROAST PTY LTD
62 Taaifontein Street
PKN OFFICE PARK, OFFICE 26
Montana, Pretoria
Gauteng, 0182
South Africa

Phone: 083-240-2493
Email: info@rescueroast.co.za