Transparency, Compliance and Accountability at Rescue Roast

Doing Things the Right Way

At Rescue Roast, we understand that consumers are increasingly cautious about online businesses, charitable claims, and product quality—and rightly so.

The internet has made it easier than ever to start an online store, but it has also made it easier for dishonest operators to mislead consumers.

That is why we have always believed that transparency, compliance, and accountability are essential parts of our business.

We welcome genuine questions about our products, our operations, and our charitable initiatives, and we believe our customers deserve to know how we operate.

Rescue Roast Is a Registered South African Business

Rescue Roast operates as a legally registered South African company and conducts business in accordance with applicable South African laws and regulations.

Our operations are subject to, among others:

• The Consumer Protection Act (CPA)

• The Electronic Communications and Transactions Act (ECTA)

• The Protection of Personal Information Act (POPIA)

• South African tax legislation

• Applicable food safety and consumer regulations

We maintain the required business records, policies, and procedures necessary to operate responsibly and lawfully.

Secure Online Shopping

Customer trust is extremely important to us.

For this reason, our online store uses established and trusted payment providers, including:

• PayFast

• BobPay

These payment gateways perform extensive due diligence before approving merchants and provide secure payment processing for customers.

Sensitive payment information is handled through these specialised payment providers rather than by Rescue Roast directly.

Trademark Protection

Rescue Roast® is a registered trademark in South Africa.

Obtaining trademark registration requires a formal legal process and provides protection for our brand, reputation, and intellectual property.

This demonstrates our long-term commitment to building a legitimate and sustainable business that customers can trust.

Product Quality and Food Safety

We do not roast or package coffee ourselves.

Instead, our coffee products are sourced from established and reputable South African coffee roasteries that operate within applicable food safety requirements.

Our coffee is professionally packed by these suppliers before reaching us.

This means:

• Products are handled in controlled environments.

• Coffee is packed before arriving at our premises.

• Product quality and hygiene standards are maintained throughout the supply chain.

• Customers receive professionally packaged products from reputable suppliers.

We believe this approach provides greater consistency and quality assurance for our customers.

Privacy and Data Protection

We take customer privacy seriously.

Personal information collected through our website is processed in accordance with our Privacy Policy and applicable South African privacy legislation.

Customer information is used only for legitimate business purposes such as:

• Processing orders

• Delivering products

• Customer support

• Legal compliance

We do not sell customer information to third parties.

Consumer Rights

We fully support the rights afforded to South African consumers under the Consumer Protection Act.

Customers are entitled to:

• Honest and accurate information

• Fair business practices

• Secure transactions

• Appropriate customer service

• Access to applicable refund and returns procedures

We continually review our website, policies, and procedures to ensure they remain aligned with legal requirements and industry best practices.

Our Charitable Mission

One of the core reasons Rescue Roast exists is to support animal welfare initiatives.

We are passionate about helping animals and supporting organisations that make a meaningful difference.

Where charitable support is provided, we maintain records and internal procedures to ensure contributions are properly administered and accounted for.

We believe that charitable giving should be conducted responsibly, transparently, and with integrity.

Questions Are Always Welcome

We understand that consumers may wish to ask questions before supporting any business.

We encourage respectful and constructive engagement and are always happy to assist with legitimate enquiries.

Our commitment remains simple:

• Quality products

• Honest business practices

• Legal compliance

• Customer satisfaction

• Support for animal welfare

Thank you to every customer who continues to support Rescue Roast and the causes we care about.

Your trust means everything to us, and we remain committed to earning it every day.