At Rescue Roast®, every cup of coffee has a purpose.

We are proud to partner with animal welfare and rescue organisations through our commercial partner programme. Because participating organisations may earn commission from qualifying Rescue Roast® sales associated with them, it is important that every applicable purchase is recorded accurately.

Our online ordering system is designed to track qualifying sales correctly and ensure that the appropriate rescue partner receives the commission due in accordance with its partnership arrangement with Rescue Roast®.

For this reason, we are unfortunately unable to assist with walk-in purchases at our premises.

Customers are required to place their orders through our website and complete payment online, or via EFT if they select that payment option. Once the order has been prepared and is ready for collection, we send a notification to let the customer know that they may come and collect it.

This process is not intended to make ordering difficult or inconvenient.

It exists to protect the integrity of our partner programme while also helping us maintain a safe and efficient working environment for our staff.

We are unable to accept cash payments at our premises because keeping cash on site creates an unnecessary safety and security risk for our team.

We are also unable to accept card payments at the office. Our online ordering and payment processes are integrated with our sales records, helping us accurately identify qualifying transactions associated with participating rescue partners.

Our system records the sales associated with each rescue partner and assists us in calculating the commission payable in accordance with the relevant commercial partnership arrangement.

When a purchase is made outside the online system, it may not be possible to associate and record the transaction correctly.

By ordering and paying through the approved Rescue Roast® ordering process, you help us maintain a transparent and accountable system where qualifying purchases are properly recorded and partner commissions can be accurately calculated.

How the Collection Process Works

1. Place your order on the Rescue Roast® website.
2. Complete your payment online or via EFT if you selected that option.
3. We prepare your order.
4. You receive a notification when your order is ready.
5. You may then collect it from our premises during our collection hours.

Please do not travel to our premises before receiving your collection notification, as your order may not yet be ready.

We truly appreciate your understanding and cooperation. This online process allows us to provide exceptional products while maintaining accurate, transparent commercial partnerships with participating animal welfare organisations.

Great Coffee. Meaningful Partnerships. Every Cup Helps a Pup.® ☕🐾